CPM Terms and Disclaimer
All quotations/estimates for work will be provided based on the information given to CPM by the customer. Any variations to the work following the issue of the quotation and prior to commencement of work shall result in a revised quotation being issued for acceptance.
For variations after work has commenced, a fixed price to cover the variation shall be agreed between CPM and the customer and added to the final invoice.
If requirements change due to insufficient information having been provided, defects found in existing installations, etc. the customer will be liable for any additional expense incurred.
The first Quotations of a particular job / contract shall remain valid for acceptance by the customer for a period of one calendar month following the issue of the quotation and work is to commence within two calendar months from the date of the quotation else a new quotation will be required and costs adjusted accordingly.
All materials and goods supplied by CPM shall remain the property of CPM until the full invoice has been paid by the customer.
Photographic evidence and the documents accompanying them will be provided by CPM as a rule to quotations. Photos attached to a quotation are for clarification and an insurance of quality and understanding of the works performed, upon acceptance of the quote the customer herby agrees that only the items photographed will be a part of the works performed and the accompanying written text that describes said works.
Note: These photos remain the property of CPM and cannot be reproduced for any purpose unless agreed upon in writing. Commercial clients with a regular maintenance she-dual can be setup with there own cloud base file on request.This is for future reference and verification of works.Upload/filing & sorting of online storage will attract a small excess to cover Administration fees involved.
Cloud sharing file use. Conditions of Use
You are solely responsible for the content of all data You share through this cloud service and for all transmissions by You. Your use of the Service is subject to all applicable local, state, national and international laws and regulations. You will: (a) not use the Service for any illegal purposes; (b) not use the Service to share, upload, download or view any file, data, image or program that contains: (i) any illegal pictures, materials or information; (ii) any harassing, libelous, abusive, threatening, harmful, vulgar, pornographic, obscene or otherwise objectionable material of any kind or nature; (iii) any material that encourages conduct that could constitute a criminal offense, give rise to civil liability or otherwise violate any applicable local, state, national or international law or regulation; (iv) any code or material that violates the intellectual property rights of others; (v) any Windows temporary files of any kind (including, without limitation, any *.p or ~*.* files); or (vi) any viruses, worms, "Trojan horses" or any other similar contaminating or destructive features; (c) comply with Australian and other applicable law regarding the exportation and re-exportation of any data or other materials from the Australian government. (d) not use the Service for any spamming, chain letters or other use that may otherwise disrupt the Service or the networks through which You access and use the Service; (e) comply with all regulations, policies and procedures of networks through which You access and use the Service; and (f) not access or attempt to access any Service account for which You have no access authorization or duplicate, modify, distribute or display any of the data or files from any such account.(g) not use sharing features in a way that amounts to 'publishing' and restrict the use of sharing features to share data between friends, colleagues and business partners, in a very limited sense. .(h) Admin may use automated procedures to detect unacceptable level of usage and may immediately disable offending accounts, and the process of detection may vary from time to time, based on misuse detected. This cloud service is NOT a service for disseminating large amounts of data to large number of recipients. It is a simple online file sharing service Admin is not responsible for any business interruptions that may be caused due to this process.
Estimates are provided on a best endeavors basis only and, unless a fixed price quotation (see above) has been provided to the customer, work will be charged based upon the price of parts provided by CPM plus labor which will be charged by the hour or part thereof and may include time taken to research, source and purchase any materials provided including the credit and merchant fee,s those materials attract.
The customer shall be liable to meet the cost of any additional work, services or fittings that need to be provided to rectify any event or situation which arises during the works/contract term that are unexpected or are beyond CPM control. CPM cannot be held responsible for such events or situations.Eg:storm/cyclone damage/neglect or damage caused other contractors or companies.
CPM can only be held liable for the extent of works carried out by us only. No liability shall be accepted in respect of defects in existing installations or in respect of parts not manufactured by by us. CPM shall not be held responsible for any loss or damage to property, materials or injuries to individuals caused by the personal actions of the customer or other household members or guests before, during or after such works have been carried out.
All advice provided by CPM is offered as an opinion only and the customer accepts such opinions at their sole discretion and risk. The customer employs the services of CPM at his or her sole risk always.
Health and Safety
CPM will take appropriate and practical measures to ensure the environment in which works are being carried out is safe to avoid risk of injury to CPM or other parties; the customer is expected to do the same. Outside of working hours, where works are ongoing, CPM accepts no liability for the actions of the customer or other household members or guests which result in damage or injury to persons or property.
CPM reserves the right to refuse to undertake work in an environment which is deemed to be unsafe or where the works are unsafe (including unsafe to operate machinery required for the task), illegal access (outside property boundaries),(out of the spirit of the Building Regulations) or where CPM considers the other parties will be put at risk because of the works being undertaken.
If the customer notices any situation, property, equipment or materials that they believe to be unsafe they must mention it to us immediately.
If any form of asbestos or other hazardous material covered by the Control of Substances Hazardous to Health (OH&S) regulations is discovered on site, CPM will notify the customer and may cease work until it has been removed and disposed of in compliance with the relevant legislation. The cost of removal and disposal shall be met by the customer.
Duty of Care
CPM accepts that it has a duty of care to the customer in respect of materials, workmanship, security, property and belongings and will conduct its business in a manner such that a reasonable level of care is provided.
CPM reserves the right to refuse to carry out any work which is in breach of the Building Regulations or which it believes to be in breach of the Building Regulations or the spirit in which they are intended including works that border onto neighbouring properties or council land.
Services and Waste
The customer will provide and pay for all power and water reasonably used by CPM to undertake the work. The customer shall also be expected to provide access to sanitary conveniences for CPM whilst undertaking the work.
Unless otherwise agreed between CPM and the customer, waste removal and disposal will be organised by and at the cost of the customer.
CPM quotations do not cover removal of mixed or hazardous waste, all quotations will be clearly marked green waste as to refer to plant based waste only! No soil, rubbish or contaminated wood eg(CCA treated or embedded nails) these items are not covered in waste removal. Excess waste will be photographed and provided to the client as an additional expense.
Unless explicitly agreed prior to commencement of work, payment will be due in full within 14 days of completion of the work or services provided. Where a quotation has not been provided, CPM will advise the
Acceptable methods of payment are:
· Electronic Payment
CPM payment policy, reminders and overdue invoices
CPM has a policy of two payment reminder and a maximum of a month of an outstanding invoice before which all maintenance schedules will cease until all accounts are settled. For extreme circumstances a client must notify CPM in writing/txt /email to organise a part payment or to cover materials/consumables before regular services can continue.If no resolution on finalisation of an invoice is received the persons to which the invoice was directed to will receive a letter of demand for the amount and from that date incur interest charges of 12% per annum calculated daily until the amount is settled in full.Overdue accounts of more than 3 months maybe then referred to a debt collector or filed as a small claim in court which would incur further charges and legal fees.
Customer complaints & disputes
Talk or phone your contractor if there is still some confusion about the issues, write or email you with a detailed list of every defective item along with dated photographic evidence, giving them a reasonable timeframe (e.g. 14 days) to respond and rectify the defective work. Try to resolve the problem by clearly identifying any items you believe are defective or incomplete. Give your contractor reasonable access to the site to review and address your concerns. Don’t engage another contractor or attempt to fix move or alter any of the defective work yourself as this may affect our ability to assist you .To note often confusion arises when customers have not fully understood the terminology in there quote or by the contractor please read your quote fully and ask for clarification by the contractor if there is anything you do not understand.